FAQs

Don't see your question here?  Please call (877) 498-2682 

Will there be a receipt in the package?
No pricing information will be sent with the gift.  We will send a receipt (order confirmation) to your email address only.

When will the gift arrive?
Expected delivery dates for various shipping methods, calculated according to UPS's service standard, are shown during checkout.  We have found UPS to be extremely reliable.  In the very rare cases when a shipment is delayed due to UPS service failure, shipping charges will be refunded.

What if I need it sooner?
Orders received before 1:00 PM EST on weekdays are shipped the same day via UPS Ground, 3-Day, 2-Day, or Overnight service if desired.  By default, UPS delivers on business days only.  Please call (877) 498-2682 if you require Saturday delivery.

What if the recipient is not home?
We do not specify 'signature required' on our shipments, so if the recipient is not home UPS will usually leave the package in an unobtrusive place near the door.

How do I know if my gift was shipped or delivered?
Our system will automatically send out out a shipping notification with a UPS tracking link.  If you do not receive the email, please call (877) 498-2682.

What is your return policy?
Most items may be returned for a full refund (shipping and giftwrapping charges excluded) if you are not satisfied for any reason.  Our complete return policy can be found here.

Why was my credit card declined?
The most common reason for a declined transaction is the billing information not matching your credit card company records.  The name, zip code, and CVV number must correspond exactly.  If you are sure that you have entered this information correctly, your card issuer may have declined the transaction (for your protection) because their system has determined it to be a "non-typical" purchase.  This type of fraud protection is becoming more common on the Internet.  In these cases, calling your credit card company in person will allow them to immediately remove the restriction.